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AXIS 292 - Troubleshooting

If the emergency recovery procedure does not get the AXIS 292 up and running again,

please contact Axis support at www.axis.com/techsup/

Support

If you contact the Axis support desk, please help us help you resolve your problems

expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Support > Support Overview. The server report contains important

information about the server and its software, as well as a list of the current parameters.

Server log file - go to Support > Support Overview. The Server log file records events

within the unit since the last restart of the system and can prove a useful diagnostic tool

for troubleshooting.

Parameter list - go to Support > Support Overview. The Parameter list file shows the

parameters of the network video decoder and their current settings and can also prove a

useful diagnostic tool for troubleshooting.

Symptoms, Possible Causes and Remedial ActionsI

Problems setting the IP address

Using ARP Ping - the IP address

must be set within two minutes

after the power has been applied

to the video server

Restart the server and try again. Also, make sure the ping length is set to 408. See

Manual Installation using ARP and Ping in Windows, on page 12 - or -

Manual Installation using ARP and Ping in UNIX/Linux, on page 13

The video server is located on a

different subnet.

If the IP address intended for the AXIS 292 and the IP address of your computer are located on

different subnets, you will not be able to set the IP address using AXIS IP Utility or ARP Ping. If

no DHCP server is available, contact your network administrator for an IP address on the same

subnet as the computer you are performing the installation from.

The IP address is being used by

another device

Disconnect the power from the AXIS 292.

Run the Ping command (in a Command/DOS window, type ping and the IP address of the unit).

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP

address may already be in use by another device on your network. You must obtain a new IP

address and reinstall the unit.

If you receive: Request timed out - this means that the IP address is available for use with your

video server. In this case, check all cabling and reinstall the unit.

The AXIS 292 cannot be accessed from a Web browser

Proxy If using a proxy server, try disabling the proxy setting in your browser

The IP address has been changed

by DHCP

Press the Video Select button on the front of the AXIS 292 to obtain the IP address from the TV

monitor screen.

Other networking problems Test the network cable by connecting it to another network device, then Ping that device from

your workstation. See instructions above.

The AXIS 292 can not be accessed via a host name.

Wrong host name Check that the host name and DNS server settings are correct

The Power indicator is not constantly lit

Faulty power supply Verify that you are using an AXIS PS-K power supply.

The Status and network indicators flash at short intervals

Hardware failure Contact your Axis dealer.

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