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AXIS 292 - Troubleshooting

Troubleshooting

This appendix provides useful information to help you to resolve any difficulty you might

have with your AXIS 292. Symptoms, possible causes and remedial actions are provided in

a quick reference table.

Checking the Firmware

One of your first actions when attempting to solve a problem should be to check the

currently installed firmware version. The latest version may contain a correction that fixes

your particular problem. You can find the installed version number under Overview >

AXIS 292 Status and compare it against the latest version on the Axis support pages at

www.axis.com/techsup/. If a new version is available, upgrade the firmware, see

Upgrade

Server, on page 22.

Emergency Recovery Procedure

If power or the network connection to the AXIS 292 is lost during the upgrade, the process

will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed

upgrade. To recover the unit, follow the steps below. The serial number is found on the

underside label on the product casing. The IP address of AXIS 292 is displayed on the TV

monitor.

1. Unix/Linux - From the command line, type the following:

arp -s <IP address of AXIS 292> <Serial number> temp

ping -s 408 <IP address of AXIS 292>

Windows - From a command/DOS prompt, type the following:

arp -s <IP address of AXIS 292> <Serial number>

ping -l 408 -t <IP address of AXIS 292>

2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press

CTRL+C to stop Ping.

3. Open a browser and type in the AXIS 292’s IP address. In the page that appears, use the

Browse button to select the upgrade file to use, e.g. axis292.bin. Then click the Load

button to restart the upgrade process.

4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and

show a steady green on the Power and Status LED:s and flashing green or amber on the

Network LED.

5. Repeat the ARP and Ping commands as described above.

6. Open a new browser and enter the unit's IP address.

7. Reconfigure your settings.

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Axis 292 Bedienungsanleitung Seite 25