Axis RightFax 8.5 Installationsanleitung PDF herunterladen (Seite 75)

12-7

 Are agents and integrations not processing?

 Record the exact timeframe of when the issue occurred.

2. Monitor CPU, I/O, and network activity.

Use a system monitoring tool to capture and review whether there is abnormally high CPU,

network, or I/O activity on the web/app/database.

3. Check the exception logs.

Capture and review the exception.log file for unusual exceptions.

4. Review logging that is enabled.

Review what logging is enabled via Logging Overview page and potentially suppress all

logging.

5. Review workflow activity.

Capture and review Event Diagnostics servlet or Event Queue Application Performance

Diagnostic for a backlog of unprocessed events.

6. Review console.log files.

Capture and review the console.log file looking for excessive garbage collection activity.

7. Capture thread dumps.

Perform multiple sets of three thread dumps (30 seconds apart) on the web/applications

servers.

8. Restart the server.

If the problem persists, a restart may be necessary to resolve the issue.

9. Review change log for recent configuration changes.

Most performance problems are caused by a recent configuration change. Review the log of

recent changes and provide this information to Support.

Additional steps for Database Related Issue

10. Capture AWR/ADDM reports.

11. Review reports for SQL which may need tuning.

12. Check for stale and partial database statistics.

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Axis RightFax 8.5 Installationsanleitung Seite 75